Terms & Conditions

The Future Problem Solving Program Australia Refunds and Returns policy is governed by Australian Competition and Consumer Affairs Commission law.

1. The FPS Program is primarily delivered online and accessible via download by the registered coach. Due to this nature of program delivery, the fee for the first registration for any school/coach and any program is non-refundable.   This fee will cover administrative costs associated with processing this and any subsequent registrations.
2. Subsequent unused program registrations paid beyond the initial registration may be rolled over to the next year's program if requested. Participants must inform Future Problem Solving Program Australia in writing no more than 30 days after the registration date if they wish to roll over any registrations to the following year.
3. Refund requests for subsequent program fees must be submitted in writing via email or postal mail. Future Problem Solving Program Australia will not accept verbal or text message refund requests made over the phone.
4. If a participant chooses to roll over any program registration to the following year, they will be required to pay any difference in registration fee between the registration fee for the current year and the registration fee for the following year.
5. Future Problem Solving Program Australia reserves the right to refuse a refund it is believed that the request is fraudulent or made in bad faith.
6. If a refund is granted, any discounts or promotions applied to the original purchase may not be applied to any future purchases.
7. If Future Problem Solving Program Australia is unable to provide the services as agreed, due to unforeseen circumstances, Future Problem Solving Program Australia will offer a full refund.
8. Registrations where documents have been emailed, uploaded or submitted for evaluation will not be refunded.
9. Publications purchased will not be refunded.

Future Problem Solving Program Australia understands that unexpected circumstances can arise that may prevent participation in our programs. Future Problem Solving Program Australia strives to be fair and reasonable in regards to the refund policy. If you have any questions or concerns about our refund policy, please contact us at office@fpsp.org.au

Future Problem Solving Program Australia is committed to providing quality educational services. This policy outlines ongoing obligations with respect to how we manage your personal information.

Future Problem Solving Program Australia has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which Future Problem Solving Program Australia collects, uses, discloses, stores, secures and disposes of Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

Personal Information is collected for the primary purpose of providing our services. We may also use personal information for secondary purposes that are closely related to the primary purpose, in circumstances where it is reasonably expected, or otherwise with your consent. You may unsubscribe from our mailing/marketing lists at any time.

Future Problem Solving Program Australia does not collect sensitive information.

Personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When Personal Information is no longer needed for the purpose for which it was obtained, Future Problem Solving Program Australia will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the personal information is or will be stored for a minimum of 7 years.

You may access personal information to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.  In order to protect your personal information, we may require identification from you before releasing the requested information.

Future Problem Solving Program Australia owns the intellectual property rights to the materials on this website. Subject to license, all intellectual property rights are reserved.

You may view and download materials, print pages, images or notifications from the website for coaching purposes only, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• sub-license or sell material from the website
• publicly display any material from the website
• republish, redistribute, reproduce, duplicate, copy or otherwise exploit material from this website for any purposes other than delivering the FPS Programs within your organisation

Future Problem Solving Program Australia provides you with a user ID and password to enable access to restricted areas for delivery of content or services.  You must ensure that user IDs and passwords are kept confidential.

Future Problem Solving Program Australia may disable your user ID and password at the discretion of management without notice or explanation.